Privacy Policy

Welcome to Nea Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how Nea Casino collects, uses, stores, and protects your personal information when you use our website, services, and applications. It also details your rights regarding your data and how you can exercise them. By accessing or using Nea Casino, you understand and accept the terms of this Privacy Policy.

Read this policy carefully. Your trust is important to us, and we are clear about our data practices. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), to handle your data securely and responsibly.

We collect various types of information to provide and improve our services:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, such as your full name, date of birth, gender, email address, postal address, and telephone number. We also collect identification documents, such as copies of passports or driving licenses, as part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations.
• Financial Information: We collect details related to your payment methods, such as bank account numbers, credit/debit card numbers (we do not store full card details, only a tokenized version for processing), and transaction history.
• Technical Data: This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Nea Casino.
• Usage Data: Information about how you use our website, products, and services, including your gaming activity, betting patterns, site navigation, and interaction with our features.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone call recordings.
• Publicly Available Information: In some cases, we collect information about you from public sources to verify your identity or for fraud prevention.

We use the information we collect to provide you with a secure, enjoyable, and compliant gaming experience at Nea Casino:

• Account Management: To set up and manage your account, verify your identity, process your deposits and withdrawals, and provide you with access to our services.
• Service Delivery: To operate, maintain, and improve the functionality of Nea Casino, including personalizing your experience and offering relevant games and promotions.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, and to ensure the integrity of our games and platform. This includes complying with AML regulations.
• Customer Support: To provide you with assistance, respond to your inquiries, and resolve any issues you may encounter.
• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about new games or services. You can opt out of these communications at any time.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including those imposed by our licensing authority, and to enforce our terms and conditions.
• Analytics and Research: To understand how our services are used, analyze trends, and conduct research to improve our offerings and user experience.

We process your personal data only when we have a valid legal basis. These bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing you with our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Nea Casino is subject, such as AML and KYC requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose, such as for marketing communications. You have the right to withdraw your consent at any time.

We may share your personal data with third parties in certain circumstances, always with appropriate safeguards:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, customer service providers, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes specified by Nea Casino.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, law enforcement agencies, or other governmental bodies if required by law, court order, or to comply with our licensing obligations and to prevent illegal activities.
• Affiliates and Partners: In some cases, we may share data with our affiliated companies or business partners, for purposes such as joint marketing initiatives, provided you have given your consent.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

We do not sell your personal data to third parties for their marketing purposes.

Nea Casino takes the security of your personal data seriously. We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We regularly audit our security systems and processes to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Under applicable data protection laws, you have several rights concerning your personal data. These include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly where we are processing it based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Nea Casino uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it. This helps us improve how Nea Casino works.
• Functionality Cookies: These recognize you when you return to our website, allowing us to personalize our content for you and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of Nea Casino.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account Data: We retain your account information for the duration of your active account with Nea Casino and for a period thereafter as required by regulatory obligations (e.g., anti-money laundering laws, typically 5 years after account closure).
• Transaction Data: Financial transaction records are kept for longer periods to comply with tax and accounting regulations.
• Communication Data: Records of communications, such as customer support interactions, may be retained for several years to address potential disputes or for quality assurance.

When your personal data is no longer required, we securely delete or anonymize it.

As Nea Casino operates globally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or your country of residence. This may include countries that do not provide the same level of data protection as your home jurisdiction.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Obtaining your explicit consent for the transfer.

By using Nea Casino, you acknowledge and agree to such transfers.

Nea Casino is strictly for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal data, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. For significant changes, we may notify you directly via email or through a prominent notice on Nea Casino. Review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Via Email: [email protected]
• Through Live Chat: Available on our website during operational hours.
• By Post: To our registered office address (details available upon request).

We resolve any privacy concerns you may have. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.