Privacy Policy

Welcome to Nea Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how Nea Casino collects, uses, stores, and protects your personal information when you use our website, services, and applications (collectively, "Services"). It also explains your rights regarding your personal data and how you can exercise them. By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully.

Nea Casino operates under the strict regulatory framework of our licensing authority. All our operations, including data processing, adhere to high standards of player protection and responsible gaming. We maintain the confidentiality of your personal information and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

Nea Casino collects various types of information to provide comprehensive gaming services and comply with legal obligations. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driving license information) for identity verification.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (we do not store full card details), and transaction history.
• Transactional Data: Information about your betting activity, deposits, withdrawals, and other interactions with our gaming services.
• Technical Data: IP address, browser type and version, operating system, device type, location data, and other technical identifiers when you access our Services.
• Usage Data: Information about how you use our website and services, including pages visited, session duration, and clickstream data.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone call recordings.
• Publicly Available Information: In some cases, and where permissible by law, we may collect information about you from public sources for identity verification and fraud prevention.

Nea Casino uses your personal information for several essential purposes, all aimed at providing a secure, enjoyable, and compliant gaming experience:

• Account Management: To create and manage your player account, verify your identity, process your deposits and withdrawals, and provide customer support.
• Service Provision: To operate our games, process your bets, and deliver the services you request.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements, responsible gaming checks, and fraud prevention.
• Security: To detect and prevent fraudulent activities, unauthorized access, and other malicious acts, ensuring the integrity of our platform.
• Communication: To send you important updates about your account, our Services, policy changes, and promotional offers (if you have consented to receive them).
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality and user experience of Nea Casino.
• Personalization: To tailor our services and marketing communications to your preferences, where appropriate and with your consent.

Nea Casino processes your personal data based on several legal grounds, as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide gaming services, manage your account, and process transactions).
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Nea Casino is subject (e.g., AML, KYC, responsible gaming, tax reporting).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests (e.g., fraud prevention, network and information security, service improvement, direct marketing where permitted).
• Consent: In specific situations, we may ask for your explicit consent to process your data for a particular purpose (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.

Nea Casino may share your personal information with third parties in certain circumstances, always ensuring appropriate safeguards are in place:

• Regulatory Bodies and Authorities: We share information with our licensing authority and other governmental or regulatory bodies as required by law or regulation.
• Payment Processors: To facilitate deposits and withdrawals, we share necessary financial information with trusted payment service providers.
• Service Providers: We engage third-party service providers who perform functions on our behalf, such as IT support, identity verification, fraud prevention, and analytics. These providers are contractually bound to protect your data and only use it for specified purposes.
• Affiliates and Group Companies: Your data may be shared within the Nea Casino group of companies for operational, analytical, and marketing purposes, subject to appropriate agreements.
• Law Enforcement and Legal Process: We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

We do not sell your personal data to third parties for their independent marketing purposes.

Nea Casino protects your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust technical and organizational security measures, including:

• Encryption: We use industry-standard encryption technologies (e.g., SSL/TLS) to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for their job functions, and they are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: To protect our network infrastructure from external threats.
• Regular Audits and Assessments: We regularly review our security practices and systems to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have several rights regarding your personal data. Nea Casino helps you exercise these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Nea Casino uses cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and support our marketing efforts. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our Services.
• Functionality Cookies: These remember your preferences and choices (e.g., language or region) to provide a more personalized experience.
• Advertising/Targeting Cookies: These cookies deliver relevant advertisements to you and track the effectiveness of our advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Disabling cookies may affect the functionality of Nea Casino and your ability to use certain features.

Nea Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on:

• The type of data.
• The purpose for which it was collected.
• Legal and regulatory obligations (e.g., AML regulations often require retaining transaction data for a minimum number of years after an account is closed).
• Our legitimate business interests (e.g., fraud prevention, dispute resolution).

Once the retention period expires, your personal data will be securely deleted or anonymized. For specific information regarding data retention, please contact our support team.

As Nea Casino operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not offer the same level of data protection. When such transfers occur, we take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

We implement appropriate safeguards for international data transfers, which may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Relying on your explicit consent or other legal bases as permitted by law.

Nea Casino's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child under the legal gambling age, we will delete that information from our records immediately. If you believe a minor has provided us with personal data, please contact us immediately.

Nea Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you through other means, such as email, if appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your privacy rights, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available on our website 24/7
• Postal Address: You may write to us at our registered office address, which can be found in our Terms and Conditions.

We resolve any concerns you may have regarding your privacy at Nea Casino.